I promised in my last post, Securing Customers from the Earth to the Cloud, to share what I am hearing as we continue the North American leg of our security roadshow in support of our recent global managed network security offer launch.
Just to orient folks around the logistics, we are taking a two-pronged approach in each city that we stop in. First, we are hosting a luncheon with a smaller group of senior IT and security executives where we have a third party security expert share his view of the threat landscape and then have our own Chief Security Officer speak to the threat landscape from a global service provider perspective. After the presentations, we have lively exchanges with our guests about their views and how they are managing security, associated risk and threats in their industry real-time.
The afternoon event is followed by a larger customer gathering where we share the latest news about Level 3 as a company as well as a high level view into our Global Managed Security Offer. This is followed by Q&A from the audience to our team of product and security experts after which we adjourn to an open reception for our customers to network together. [Ask for an invite to our next security event]
This concentrated dose of managed security discussion and customer feedback has uncovered a few re-occurring themes that seem to be top of mind for security and IT professionals. I would break this down into three areas:
1. Playing Defense. The majority of the network security industry is largely reactive today. Customers activate business continuity plans (if they have them) when there is a security breach. This leaves customers playing defense instead of offense when it comes to dealing with the threat landscape in their companies.
2. Sourcing Talent. Good network security talent is hard to attract, retain and keep well trained. This has customers asking what is core to their operations, if they can outsource elements of their security operation and if so how.
3. Socially Speaking. There is a wide range of technology and social policy questions – from BYOD to social network access via desktops and mobile devices that need to be balanced with productivity gains and end user preference.
While there are lots more these three seem to be top of mind for many customers that I have talked to in the cities we have visited so far. I’d be interested in your view if you think there are others as well. In my next post I will begin to talk about Level 3’s approach to dealing with these key issues and share other things that we come across as we continue our security roadshow.
The next stop on our Security Roadshow is San Francisco, CA on December 4 and Los Angeles, CA on December 5. If any of the security themes I mentioned above strike your interest, you should stop by and see us. Let me know if you are interested by contacting me directly in the form below – I’ll be in touch with a personal invite and registration.
Contact Anthony Christie directly for an invitation to one of our upcoming Network Security events: