Beyond Bandwidth

Mbps and the Military: Going above and beyond the call of duty, a lesson in customer service

Elsa Portillo — Fri, 24 May 2013 17:13:33 +0000

It’s Memorial Day weekend, and while a lot of folks are celebrating the unofficial start of summer with BBQs and time away from work, many are also remembering and thanking military service members for their sacrifice. As a former marine, the holiday always brings to mind my fellow brothers and sisters who have served in [...]

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Five Ways To Deliver Constructive Criticism Using Unified Communications

Michael Anderson — Thu, 23 May 2013 14:41:36 +0000

As our workforce at Level 3 continues to become more geographically diverse, one of the issues that I find myself sometimes faced with is how to provide “constructive criticism” across a span of a couple of thousand miles. There are email etiquette guidelines to help us remember that TYPING IN ALL CAPS IS NOT A [...]

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When It Comes to the Cloud, Network Performance = App Performance

Paul Savill — Wed, 22 May 2013 15:35:12 +0000

It’s time we changed the game when it comes to Cloud-delivered applications and their day-to-day performance. Because it’s not unusual for a data center manager, looking over a collection of trouble tickets, many of which reflect user frustration with applications, to put head in hands and wonder how to respond. The servers are humming; the [...]

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Why did I get hacked?

Mark Taylor — Tue, 21 May 2013 14:41:35 +0000

Why are particular companies targeted for cyber-attacks? It turns out that most are not specifically targeted. Of course, big companies (particularly those in financial services) as well as some government and law enforcement systems are attacked for very particular reasons. But the majority of attacks on smaller companies are much more random. And that is [...]

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Is Your Intellectual Capital at Risk?

Mike Benjamin — Fri, 17 May 2013 16:01:26 +0000

Every day I have the joy of working with a number of smart, driven people. In modern parlance, they’re “knowledge workers” and what they bring to our meetings, projects, and daily interactions, is intellectual capital. Depending on the situation, these individuals might be located in my office, a few hundred miles away, or even on [...]

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CDN Federation and Interconnection: Our Perspective

Jon Alexander — Thu, 16 May 2013 14:25:44 +0000

The interconnection of content delivery networks (CDNs) is currently a hot topic. Several network operators are pursuing a goal of establishing a federated content delivery infrastructure between their respective networks. Network equipment vendors have jumped into the space and are starting to develop solutions aimed at solving this problem. In the video below, I share some [...]

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Let Quality Decide: Internet vs Traditional TV

Dan Myers — Thu, 09 May 2013 14:58:58 +0000

TV over the Internet isn’t the future, it’s here. In just the past few days, it was announced that one of the web’s subscription streaming services is now outpacing its TV subscription counterparts. But what about user experience? Isn’t Internet viewing sub-par to the traditional TV model? The answer lies in adaptive bit rates. Today, [...]

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Attracting and Retaining Subscribers: A Guide for Payers

Karin Ratchinsky — Tue, 07 May 2013 15:31:58 +0000

Health insurance companies (payers) are mostly optimistic about how massive changes brought on by the Affordable Care Act (ACA) will affect their business. There is no doubt that collaborating with Health Insurance Exchanges (HIX), implementing ICD-10 codes, and squeezing budgets to meet MLR requirements continue to be cause for stress. But in a recent study, [...]

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DDoS Mitigation – What can you do? Here’s a hint – Distribute.

Brad Doctor — Tue, 30 Apr 2013 13:42:41 +0000

In my previous post, we discussed the fundamental types of DDoS attacks — from volumetric attacks, to low and slow application attacks. What makes a DDoS attack different from most any other is that it is targeted, deliberate, and intentional. Conversely, much of the malware in the wild is opportunistic – counting on enough random [...]

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Health = Happiness, So Why Don’t We Demand Better Care?

Karin Ratchinsky — Fri, 26 Apr 2013 15:41:30 +0000

Studies have shown that happiness is tied to six key personal factors: mental health, physical health, family experience, education, gender and age.1 Health is such an integral part of our happiness yet, paradoxically, healthcare is one area in which Americans have been highly complacent consumers. We spend more on healthcare than any other nation in [...]

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