How often, in the midst of a meeting, have I quoted in my head, “What we’ve got here is a failure to communicate” (thank you, Cool Hand Luke)? The answer: a lot. Anyone else identify with me?
To be sure, communication issues often stem from complicated interpersonal dynamics. But sometimes, it’s also a software or hardware issue. Outdated, cumbersome conferencing systems can make getting work done a real challenge. Of course, this is one of the many reasons businesses have transitioned from traditional PBX telephony systems to a unified communications and collaboration (UCC) cloud-based approach that allows them to integrate a host of UCC tools such as instant messaging, video conferencing, and VoIP.
You might have heard about the cost, scale, and flexibility a UCC solution can provide. We have developed an infographic that highlights why and how best-in-class enterprises are utilizing UCC to deliver measurable results.
As you see, enterprises are interested in UCC insofar as it enables them to drive growth, clear obstacles to development, and enhance the security of their differentiating intellectual property while it’s in flight. Moreover, many of these organizations have begun architecting their entire communications portfolio with these goals in mind, laying the groundwork that will enable their UCC solution to perform at optimal capacity. Thus, many are moving to the Cloud. Public Clouds are dependent on the Internet as the transport layer. For most applications, this is completely acceptable but it becomes more of a challenge for real time applications such as Voice/Video conferencing, etc.
This is where the “science of the blend” becomes important. What I mean by “science of the blend” is a combination of collaboration services and network technologies that align with how your business operates and how your colleagues prefer to communicate. Furthermore, combining the benefits of an on-premise UCC solution coupled with the benefits of a Cloud-focused deployment can help you find productivity and cost advantages. However, given that satisfactory return on investment is dependent on reliable service, optimal performance and satisfied users (who drive adoption), that often means migrating to a Private Cloud.
By having your Cloud connected on a network provider’s infrastructure, you are able to leverage the network/service provider’s resources to enable performance and service predictability, thus allowing your business to maximize the benefits of the UCC/ Cloud-based solution. At Level 3, we call this the “On-Net Cloud Experience.”
UCC can be a powerful mechanism for making your business simply run better. When blended with enterprise-grade infrastructure solutions, its flexibility and scalability kicks into overdrive as a result best-in-class businesses get in front of key stakeholders and new clients more immediately.
Look for future blogs and for more information on Level 3’s on-net cloud. And in the meantime, I welcome your thoughts on challenges you face in your UCC/cloud strategy.