Level 3 Communications Blog
Resistance to change is natural. We all have that yearning for the familiar and distrust of the unknown. The changes we resist are a function of our beliefs, knowledge andassumptions. What we resist (and how strongly) often varies based on our level of familiarity with the subject of the change. I am reminded of a [...]
Try using the words Telephony (i.e. voice services) and Innovation in the same sentence and you’re bound to get some strange looks. This de-facto oxymoron is the byproduct of the industry’s focus on other areas mixed with the notion voice services have been around for over a century (so what could possibly be new under [...]
Unified Communications, or UC, is the latest buzz word describing the ability to work just as effectively and efficiently from anywhere, using any device at any time. Sounds great, doesn’t it? I personally work remotely once in a while, whether from home, while travelling, or from a conference. With today’s fragmented workforce scattered around the [...]
Our ability to communicate when we want and with whom – however we choose – has never been greater and we owe much of that to the consumerization of IT. You can enable a smartphone or tablet device to become part of your organization’s instant messaging platform and seamlessly transition from office to teleworking without losing [...]
Geico’s recent car insurance taste test commercials (a spoof on the Pepsi challenge) got me wondering about the amount of power that brands wield on telecom B2B buyers and influencers. Specifically, what’s a brand’s role in cloud-based unified communications? If Level 3 were to host a unified communications service using a particular session border controller, [...]
With 2012 quickly approaching, I figured I’d dust-off the old crystal ball and make a few predictions regarding the world of voice telephony over the coming year. 1. Mayan long-count calendar will be re-set to 2018 To the dismay of the hoards who had anticipated the final day next year (as preliminarily predicted by the Maya), [...]
The battle cry (or marketing pitch) of the Unified Communications charge typically goes something like this: “UC increases productivity (trust me), just let SIP Trunking savings fund the business case (productivity is an upside)”. Platform providers, systems integrators and carriers with low cannibalization exposure are all making similar claims. It seems everyone has an online ROI [...]
Last weekend, I helped a dear friend change a flat tire. Ninety five degree weather and a half-hour of fumbling to find the hoist shaft (which releases the spare from under the vehicle) conspired to turn a minor inconvenience into a major event. While I contemplated the irony (had this been my car it would [...]
On my last post, I listed some downsides encountered during my first week as a full-time UC user. Since then, the list has only grown by one (inadvertently hanging-up on folks by closing the conversation window…. oops!) On the other hand, I have also grown my appreciation for the subtle ways in which UC can [...]
It’s official. I cut the cord, threw away my desk phone and moved to a hosted unified communications client. The only vestige of a telephone in my workspace is a headset plugged into the USB port of my laptop computer and there’s no looking back. Wherever my laptop goes, my phone goes and working from [...]
