Service Providers Turning to Cloud Voice Platforms as a Better Path to Next-Generation VoIP

If you’re the chief technology officer of a cable provider, telco or ISP, chances are you’ve had some unpleasant conversations with your CEO regarding investing in voice services. Voice is still important to consumers and enterprises, but fixed costs to deliver it have crept upward the past several years, as margins have eroded. If you…

Tin Can Telephony

Voice Innovation: An Oxymoron?

Try using the words Telephony (i.e. voice services) and Innovation in the same sentence and you’re bound to get some strange looks. This de-facto oxymoron is the byproduct of the industry’s focus on other areas mixed with the notion voice services have been around for over a century (so what could possibly be new under…