Level 3 Communications Blog
It’s Memorial Day weekend, and while a lot of folks are celebrating the unofficial start of summer with BBQs and time away from work, many are also remembering and thanking military service members for their sacrifice. As a former marine, the holiday always brings to mind my fellow brothers and sisters who have served in [...]
I have had enough of sales people telling me what’s best for me. Seriously, who knows what you or your business needs better than you? Do you really enjoy trying to buy something and having the sales person deliver the obligatory, “do you want fries with that” up-sell speech. Come on, how many of us [...]
Customer experience is like a wheel. What goes around comes around. You put something out there and it affects your customers and potential customers. And rest assured, it will come back to you, good or bad. The wheel should always have the customer at its center. Everything you do in your relationship with the customer [...]
Four. The number of times my recent family dinner was interrupted by a ringing telephone. Against my better judgment, I picked up one of those calls. Would you like to lower your monthly mortgage payment And I’m not alone. Recent government figures show a 225% increase in the number of consumer complaints related to unwanted [...]
Have you ever had a frustrating experiencing when calling your local pharmacy, bank, pizza delivery or home improvement store? I have. Just yesterday, I called my local pharmacy to find out if they had a certain over-the-counter medicine I read about in a wellness magazine. This is how it went down: ::Ring Ring:: “Hello, this [...]
“Grandpa, what was it like in the days before Level 3?” “Well, sonny, back in those days, we had to actually push buttons to dial a phone number. We surfed the internet on 14.4 modems. And there was no such thing as a venti coffee.” “Oh, Grandpa! How did you even survive?” OK, well, maybe [...]
In the early days of the web, a consultant would have told you that an effective online business needs a simple webpage to succeed. That web page would most likely have used frames and static HTML to project your company to the world. Things have changed a lot since those days. A Dynamic Website If [...]
