Level 3 Communications Blog
I grew up in beautiful Southern California, where there’s some of the best daily surfing anyone can ask for. I remember waking up before the sun rose, rolling out of bed, putting on my board shorts and flip flops, which I had set out the night before, and heading to the beach through the fog. [...]
As our workforce at Level 3 continues to become more geographically diverse, one of the issues that I find myself sometimes faced with is how to provide “constructive criticism” across a span of a couple of thousand miles. There are email etiquette guidelines to help us remember that TYPING IN ALL CAPS IS NOT A [...]
Every day I have the joy of working with a number of smart, driven people. In modern parlance, they’re “knowledge workers” and what they bring to our meetings, projects, and daily interactions, is intellectual capital. Depending on the situation, these individuals might be located in my office, a few hundred miles away, or even on [...]
Next to the register at the coffee house I frequent is a tip jar that has a hand-written note taped on its front: If you fear change, leave it here. Change almost invariably includes risk, and one thing that CIOs and CFOs fear is implementing enterprise-wide technologies that don’t pay off as promised. It makes [...]
How often, in the midst of a meeting, have I quoted in my head, “What we’ve got here is a failure to communicate” (thank you, Cool Hand Luke)? The answer: a lot. Anyone else identify with me? To be sure, communication issues often stem from complicated interpersonal dynamics. But sometimes, it’s also a software or [...]
