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About Carolyn Reuss

As part of Level 3’s Global Infrastructure Services group in IT, I've been responsible for IT Service Improvement and Change & Release Management. The weekends are about managing my kids’ soccer teams and trying to work in some combination of the great outdoors and great foodie hangouts around North/Metro Denver.

Are You an IT Superstar?

IT Sports Alter Ego

I have never been an athlete, but as a soccer mom and sometimes baseball fan, I have grown to love a good game. A week ago the Rockies’ in-field execution was a beautiful thing to see on a sunny spring day. At work, we use sports analogies all the time.  Play your position.  Get your [...]

Can ITIL be Agile?

Agile and ITIL is Zen

Friday night, 9 p.m., and the hallways are dark.  Light spills from individual cubes here and there, and the same conversation echoes throughout the halls in surround sound. The IT release is in full swing. New functionality is on its way to Production Systems while Development and Support Teams around the globe are using the unified [...]

Gartner IT Expo: Cloud Brokers, Cloud Fatigue and Rethinking IT

skyscrapers

Reimagine IT is the theme for Gartner IT Expo down here in Orlando.  It’s good timing for the new Level 3, and the Gartner sessions are interesting both from being a tech company trying to understand customers’ hot issues, and from looking at my own company internally. Similar to last year, key technologies are Cloud [...]

When to Bundle the Network in Cloud Services

buildingclouds

So we recently surveyed our enterprise customers and found that when it comes to advice about implementing the cloud, they want to hear from 1. Third party consultants 2. Systems integrators 3. Application vendors Which got us thinking about something – that is, if you are a local system integrator or VAR you may find [...]