This morning during breakfast, I was reminiscing about all of my years in this business and thinking, “boy… have some things changed.” Not only have I witnessed the complete makeover of the industry, like when the Bell System divestiture happened, the rise and fall of many upstarts, and arguably the re-consolidation of AT&T, I have [...]
About Art Goldberg
I am the Director of Product Management for our Contact Center business, but also think of myself as our “Chief Evangelist” in this exciting space. In my spare time I love to take advantage of the great outdoor activities that Colorado has to offer; skiing, hiking, biking, golf, and lots more that I have yet to explore.
The Call Center Blues
June 20, 2012 By Leave a Comment
Have you ever had a frustrating experiencing when calling your local pharmacy, bank, pizza delivery or home improvement store? I have. Just yesterday, I called my local pharmacy to find out if they had a certain over-the-counter medicine I read about in a wellness magazine. This is how it went down: ::Ring Ring:: “Hello, this [...]
